Grocery collection hatch at 9 Kingsend, Ruislip
Summary of planning committee decision
Decided by Hillingdon Planning Committee on 14 Jan 2026.
What was proposed
The application proposed a ground-floor grocery collection hatch and a dedicated delivery-vehicle parking space at the supermarket.
“Planning permission is sought for the installation of an On-Demand Grocery hatch to the exterior of a supermarket building, currently occupied by Waitrose Ltd. The proposal would also include the allocation of a dedicated parking space for delivery vehicles in the supermarket ’s customer car park, accessed off Wood Lane, Ruislip.”
“The purpose of the On-Demand Grocery hatch is to allow online orders to be collected by delivery drivers without needing to enter into the store, with the dedicated parking space offering a place for riders to safely park their bikes and reducing the risk of fly/illegal parking.”
Officer report
The site and surroundings
The site is a supermarket with customer parking, near the Underground railway, residential flats, a station and the Ruislip Village Conservation Area.
“To the south of the site runs the London Underground and to the east is Ruislip Underground station and a block of residential flats, separated from the site by West End Road. In relation to West End Road, the supermarket site is located at lower level , due to the railway bridge over the underground line. There is a pedestrian access to the site from West End Road.”
“The site is located on the fringes of the Ruislip Village Conservation Area, with the boundary of the conservation area being located on the northern side of the site along Kingsend. This site is also classified as being with Ruislip Town Centre, which is designated a primary shopping area.”
Officer report
Earlier planning history
The site has a long planning history, including approvals for the supermarket, signage, opening hours, deliveries and plant.
“AAppendix 2: Relevant Planning History 36969/AC/94/1248Waitrose Supermarket, 9 Kingsend Ruislip Variation of condition 10 of planning permission ref. 36969C/88/982 dated 15/09/89; condition 8 of planning permission ref. 36969G/89/2037 dated 30/11/93; condition 13 of planning permission ref. 36969C/88/982 dated 15/09/89; and condition 9 of planning permission ref.”
“OTHER HGVS ON A PERMANENT BASIS D Decision: 10-07-2002Approved 36969/APP/2004/2834Waitrose Supermarket, 9 Kingsend Ruislip DETAILS OF SCHEME FOR MONITORING NOISE LEVELS IN COMPLIANCE WITH CONDITION 2 OF PLANNING PERMISSION REF. 6969/APP/2004/803 DATED 21.07.2004: VARIATION OF CONDITION 2 (TO ALLOW SUNDAY/BANK HOLIDAY OPENING BETWEEN 09.00 AND 16.00 HOURS INCLUSIVE) OF PLANNING PERMISSION REF.”
Officer report
Concerns from residents
A resident and the residents association raised concerns about delivery riders using a pedestrian footpath and requested barriers or a cycle route.
“Planning Officer Response 1no. Individual letter has been received from a resident. Concerns around the use of a footpath by delivery drivers as a shortcut. This footpath is located towards the A condition has been attached requiring an Operation al Management Plan to be submitted detailing how the Applicant will control delivery bikes from utilising this pathway. This provides an…”
Officer report
Members’ questions
Members asked whether disabled parking would remain and how the operational management plan would address possible antisocial behaviour by delivery drivers.
“Members asked if there would be any impact on disabled parking spaces. Officers noted that the disabled parking would be retained.”
“Members asked how confident officers were in the operational management plan, in relation to any potential ASB caused by delivery drivers in particular. Officers cited a detailed condition in the operational management plan which required details to be submitted prior to the operational of the use and also includes information on monitoring delivery drivers.”
Minutes
The committee vote
The officer recommendation for approval was moved, seconded and unanimously agreed.
“Officers’ recommendation for approval was moved, seconded and when put to a vote, unanimously agreed.”
Minutes
Sources
- Hillingdon Planning Committee minutes, 14 January 2026
- Agenda and papers (council website)
Source: Plota analysis of Hillingdon's committee minutes and officer report. Quotations are the council's own words; headings and summaries are Plota's.
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See the API →At the meeting
- Committee
- Hillingdon Planning Committee
- Council
- Hillingdon
- Date
- Wednesday 14 January 2026
- Recommendation
- Officers recommended approval
- Committee decided
- Approved
- Vote
- Unanimous
- Minutes
- The council's minutes
- Meeting
- Agenda and papers (council website)
- Application
- The application (council website)
- All decisions
- Hillingdon committee decisions →
This committee's year
31 decisions in the 12 months to this meeting.
Source: Plota analysis of the committee's minutes.